Privacy policy

QĀNA COFFEE — Privacy Policy

Effective Date: April 2026 | Applies to: qanacoffee.com

HayatCraft LLC ("QĀNA Coffee," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit qanacoffee.com or make a purchase.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping address, billing address, phone number
  • Payment Information: Credit/debit card details (processed securely — we do not store card numbers)
  • Order Information: Products purchased, order history, subscription preferences
  • Device & Usage Information: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools)

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and tracking information
  • To manage your subscription
  • To respond to customer service inquiries
  • To send marketing communications (only with your consent)
  • To improve our website and product offerings
  • To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Fulfillment partners: To process and ship your orders
  • Payment processors: To securely process payments (e.g., Shopify Payments, Stripe)
  • Email marketing platforms: To send transactional and marketing emails
  • Analytics providers: To understand website usage (e.g., Google Analytics)
  • Legal authorities: When required by law

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Email Communications

If you opt in to marketing emails, you may receive updates about new products, promotions, and coffee stories. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us at hello@qanacoffee.com.

6. Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise these rights, contact us at hello@qanacoffee.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

Email: hello@qanacoffee.com
Legal Entity: HayatCraft LLC, registered in Delaware, USA

QĀNA Coffee · The Tone of Flavor · qanacoffee.com | Last Updated: April 2026